About Pedal-Pedal

 

“Our purpose is to try to build the best online cycle accessory site out there!”

 

Couldn’t we do this a little bit better?

After months spent looking at literally hundreds of online and offline bike shops, both in the UK and internationally, we launched in the autumn of 2012. Although we knew that we still had a long way to go, we felt that maybe we could try to do this just a little bit better by looking at things differently. So from the start, we concentrated on finding better ways of doing things by trying just that little bit harder every day.

We have one overriding objective; to make things easier for our customers, people who ride bikes.

Firstly, what we’re not; we’re not an online supermarket offering thousands of similar products, with little help for a customer to find what they’re looking for. We know that when you’re buying online it’s easy to get stuck. We also know that at good shops you can get advice that’s helpful - but it’s not always available. What if we could combine the best of both worlds? The convenience of online, but with friendly specialist advice, at the end of the telephone, when you need it. And then we combine a great level of service with a selection of some of the best cycling accessories we can find.

lezyne blue

 

Just call us

We’re keen to talk; yes that’s right, we’re an online store that actually wants to talk to its customers! Whether you’re new to cycling, coming back after years away, or been riding daily for ages, and if you would like some friendly, impartial advice, just give us a call us on 0203 176 5313 between 9.30am and 6.00pm, or email us anytime at customerhelp@pedal-pedal.co.uk. We’ll do our best to help you out!

 

Help to find exactly what you’re looking for

When you’re looking at a range of products, we'll offer a number of options specific to that product, to help you search for what you’re looking for. Whether you’re looking for a special type of bike light, a specific-sized tyre, or a pump that matches the type of riding you do, you can dynamically select exactly what you’re looking for on every product page.

exposure stradaexp Strada

  

Selective choice of the best cycling accessories we can find

From the start we decided to be selective about the products we offer. There’s a vast selection of accessories available and the list is only going to grow as cycling become more popular. We’ll select a wide range to cover different types of riders, different bikes and, of course, different purses,  but we won’t stock so many products that it’s impossible to choose. Our aim is to work hard to select products that do a great job for cyclists; whether you want to spend £10 or £100.

The search is underway for the best cycling accessories that we can find on the planet!

 

We have a view on all our products!

From the riding our team have done, and all the cyclists we speak with we’ve developed a point of view on all of the products we stock. So you won’t find what the manufacturers want you to read about their products on our site. For everything we sell, we write our own direct and sometimes controversial point of view, designed to help you best understand where the product fits and who or what it’s suitable for.

We know we won’t always get this right from the start, but we’re working on it and we update our views based on a wide range of use and feedback. We welcome and encourage your views, especially on the products that do and don’t work for you!

 

What you ought to see

Similarly you won’t just see the same old product photos you’ll find on most other sites. We take our own photographs of most of our products using our specialist studio. We do this to show a different view – our view - of the products.

Crankbrothers

 

Free UK Delivery available for every order

Every order is free of charge to UK addresses.

 

Same day dispatch on all orders!

We’ll dispatch all orders received within 48 hours, regardless of what delivery option you’ve selected - in practice, most order are shipped the same day. We’ll never hold your order up just because you selected free delivery. Oh yes, and all orders will be shipped strictly on a first come, first served basis.

 

An honest view on stock

We won’t tell you we have products in stock when we don’t. If you want to order a product that’s not in stock we’ll keep you fully updated on the situation, and as soon as it changes - good or bad, we’ll let you know as soon as we do.

 

Hassle free returns for a year!

We offer a one-year no hassle returns policy on all products.  If when the product arrives and before you’ve used it it’s not right for you, just tell us. Simply return the product un-used with its original packaging and we’ll replace it or give you your money back.  And we’ll do it quickly!

 

One year warranty on every product!

We’re serious about the products we sell. Regardless of the manufacturers warranty, we offer a full years warranty as a minimum on every product. If at any time in the first year the product stops working properly due to a manufacturing fault, let us know. Just tell us what’s happened and we'll deal with it under ours or the manaufacturers warranty. Having fixed the problem, we'll have the product back working with you as soon as possible. No more questions asked. You see, we really want to know. If products don’t work or don’t do what they say they do we need to know as this ultimately affects our view on any product. So in the rare event that this happens we’re genuinely delighted to sort the problem out.

We’re serious about helping cyclists to search out the best cycling accessories we can find, for their bike, whatever that bike is, and whatever type of rider they are.

 knog lock

 

This is where our humble journey’s starting. If you like the sound of the ride, hop on, start pedaling with us and invite your cycling friends along too! If you think we’re off track we’re always pleased to hear from you; either drop us an email or give us a call. Oh, and if you’ve come across great cycling accessories that we don’t stock then we’d love to hear from you too!

 

Thanks, happy and safe riding!

 

Tim, Simon and The Pedal Pedal team

 

Pedal Pedal 
Suite 2.27 QWest 
Great West Road 
Brentford 
London 
TW8 0GP


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